1. Introduction

Generousnature, Lda is committed to protecting the privacy and personal data of its customers and website users. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. What Personal Data Do We Collect?

We may collect the following personal data when you use our website, place an order, or contact us:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order history

• Payment details (processed securely via third-party providers)

• Device information and IP address

• Website usage data (via cookies and analytics tools)

3. Purpose of Data Processing

Your data will be processed for the following purposes:

• Order processing and delivery

• Customer support and communication

• Issuing invoices and complying with legal obligations

• Sending marketing communications (only with prior consent)

• Website optimization and analytics

• Fraud prevention and security assurance

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Performance of a contract (e.g., when you place an order)

• Compliance with legal obligations (e.g., tax and accounting)

• Legitimate interest (e.g., to improve services)

• Consent (e.g., for marketing communications)

5. Data Retention

We store your personal data only for as long as necessary for the purposes for which it was collected, or as required by law (e.g., accounting rules).

6. Data Sharing and Transfers

We do not sell your personal data. We may share it with:

• Payment gateways (e.g., Stripe, PayPal)

• Shipping carriers

• IT service providers and web hosting platforms

• Government authorities, when legally required

We ensure that all third parties follow strict data protection obligations.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct or update your data

• Request erasure (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise any of these rights, contact us at info@generousnature.pt.

9. Cookies and Tracking

We use cookies to improve your experience. You can manage cookie preferences via your browser settings. For more information, please refer to our Cookie Policy.

Data Controller:
Generousnature, Lda
513563881
Address: Rua Prof. António Cruz 52, 1º Dto
4200-001 Porto, Portugal
Email: info@generousnature.pt
Phone: (+351) 220 994 044