1. Object

1.1. The present General Condition in force, are meant to regulate the terms and conditions from wich the Online Store Services from Generousnature, Lda. will be ruled.

1.2. By navigating the internet Website, the user agrees to be bound to the terms of online sale described below.

1.3. Generousnature, Lda. may change freely and without the need to previosly comunicate the Terms and Conditions of the Sales.

1.4. The online acquisition of alcoholic beverages is only allowed on countries where the consumption of alcoholic beverages is legal and for people that legal permission, in their country of residence, to buy or consume them.

1.5. The user of this website must abandon it if :

• it disagrees with any of the Terms;
• if it isn’t old enough to buy and consume alcoholic beverages in its country;
• If it is, at the moment, in a country or territory where the usage and access of this website isn’t allowed.

2. Products

2.1. The images that illustrate each product on Generousnature, Lda. can differ from the products delivered, beeing also subject, to stock rupture.

2.2. Generousnature, Lda. don’t sell defective products or with quality below the existing market standards.

2.3. The main characteristics of each shown product in www.generousnature.pt can be found in each product page.

2.4. The products for sale in www.generousnature.pt may not match exactly the real products in terms of image and colors, due to the browser used or the display characteristics.

3. Prices

3.1. Under Portuguese Legislation, all presented prices in the online store of Generousnature, Lda. include the VAT taxes in vigor.

3.2. The taxes of delivery are applied on each order.

3.3. The exact price of the delivery tax, will depend on the country where the order will be delivered and the weight / volume of it. For aditional information regarding taxes per destination, please check the Help / FAQ’s of the website.

3.4. The prices are presented in Euro, so have in consideration that there might be a divergence in what comes to costs of transportation according to the country of the delivery.

3.5. The total price specified on the final menu of the checkout includes taxes.

3.6. Price Changes:

3.6.1. The prices of the products presented on the website are susceptible to change. Generousnature, Lda. reserves the right of changing the prices without previous notice.

3.7. Price Errors

3.7.1. Some products may present an inaccurate price, reason for wich Generousnature, Lda. verifies the prices all the times it proceeds to process any order.

3.7.2. Please have in mind that even though the website is updated with extreme caution, it’s possible that the information about the price on the website contains errors, reason why the presented prices are merely indicative and don’t constitute a contract proposal.

3.7.3. If the the produtct price is inferior of the announced price, Generousnature, Lda. will return the difference.

3.7.4. If the price is superior, Generousnature, Lda. will inform the client of the situation, by email, and will wait for a 15 day period, counting from the date the email was sent, its decision to accept the new price or cancel the order.

4. Orders

4.1. To order on www.generousnature.pt is necessary for the user to have an account and its browser is configured to accept cookies and pop-ups, so that it might take full advantage of all the navegability conditions of the online store.

4.2. The satisfaction of all orders performed on the website is subject to availability.

4.3. Generusnature, Lda. tries to ensure that all items available for sale on the website are always in stock.

4.4. To Order:

4.4.1. Find the products you want to buy;

4.4.2. Add selected products to Shopping Bag;

4.4.3. Finalize the product selection;

4.4.4. Select the payment option;

4.4.5. Review your order;

4.4.6. Proceed to payment;

4.4.7. You will receive an order confirmation by email.

4.4.8. Your order is confirmed in the moment you press the “Confirm Payment” (Checkout) in the final stage of the process of buying.

4.4.9. You will receive automatically a message by e-mail with your number of order and all the details.

4.4.10. By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions that exist on this website, through links, including the general terms.

4.4.11. The formalization of the order by itself does not constitute a reservation of the products.

4.5. Data Verification

4.5.1. After receiving the order, Generousnature, Lda. reserves the right of confirming the address, credibility and verification of fraud.

4.5.2. In what concerns verification of fraud, Generousnature, Lda. will perform verifications partially automated in all orders to filter uncommon transactions, suspicious or identified as susceptible of fraud.

4.6. Right not to accept the order or cancel the purchase

4.6.1. We reserve the right of not accepting your order or cancel it even after the automatic confirmation.

4.6.2. We reserve the right to cancel any purchase, even though it’s been accepted by Generousnature, Lda. in the following situations:

• • The product is no longer available / in stock (the amount paid will be refunded);
  • The billing information is not correct or verifiable;
  • The order is signalized by our security system as an incorrect order or susceptible of fraud;
  • The transfer for payment of the order wasn’t received in a 5 business day period;
  • There are any clues or information that you might not have legal age to buy or consume alcoholic beverages;
  • In case of error on the product pricing;
  • If it’s not possible the delivery of the order in your country of residence.

4.6.3. In any of the situations above, Generousnature, Lda. will inform the client via e-mail.

4.6.4. If any finalized order has been made for products no longer availabe, Generousnature, Lda. will proceed to a full refund.

5. Payment

5.1. After the confirmation of the order, an e-mail will be sent for the contact address registered by the client, with all the details about the shipping procedures, delivery, billing, payment information, products and values.

5.2. If the client doesn’t receive the confirmation e-mail of the order, he should get in contact with our services through the following address: info@generousnature.pt so that the notification will be sent again.

5.3. Generousnature, Lda. asks to all clients the confirmation of the details of any order.

5.4. If any elements of the order are hidden, incomplete, incorrect, and/or the client intends to change any information, as long as the order is not yet dispatched, the client should get in contact with our services through the following address : info@generousnature.pt as soon as possible, so that internally we can make the requested changes.

5.5. Any changes to already dispatched orders will have to be analysed case by case by our team so that, together with the client we can find the most suitable solution for everyone.

5.6. All orders will only be processed after the effective receipt of the payment, which should occur in the following 15 days from the day of the order. When this date ends, the order should be automatically cancelled.

5.7. You can find the means of payment available on the Help section of the website. We don’t accept any other method of payment besides the ones mentioned. Please do not try to pay through any other mean besides the ones specified. If you do, we may not be held responsible for loss of the payment or any other damage that can occur.

5.9. This information will not be used by our company except to perform the necessary procedures of purchase or refund, in case of refund, in accordance with the exercise of the right of refund or to communicate, to the authorities.

6. Order Security

6.1. In case of suspected fraud, the online store, uses one of the most recent and advanced security encryption technologies available on the market.

6.2. Your payment information will be encrypted from the moment they are introduced in the forms until the transaction is fully processed, and they will not be kept in a public server.

6.3. Even though we use an encryption software, the security of the information and payments via Internet in general or via e-mail cannot be guaranteed

6.4. Generousnature, Lda. may never be held responsible for any damage or loss suffered by using electronic means of communication, including, but not limiting, interceptions or manipulations of electronic communications by third parties, or computer programs used for this purpose.

7. Costumer Support

For any question you may contact Generousnature, Lda. through this e-mail: info@generousnature.pt

8. Responsibility

Generousnature, Lda. will only be held responsible for damage suffered by the client on the case that the damage result from a breach of contractual obligations arising out of wilful misconduct or gross negligence of Generousnature, Lda.

9. Applicable law

9.1. The present general conditions and all emergent litigations that are related to these, the usage of the website or any purchase made must be governed by the Portuguese Right, namely “Decreto-lei n.º 244/2014, from 14th of February”, with the changes introduced by the Law n.º “47/2014, de 28/07”.

9.2. All the purchases made on this website, are subject to the Portuguese Legislation and any conflict or divergence of interpretation of the General Terms will be submitted to the competent department of the Portuguese Court.

9.3. Under the terms and for the purposes of the provisions of the article 18º of the Law “nº 144/2015” of 8th of September, changed by the “DL n.º 102/2017, of 23rd of August” we inform that the entity for conflict is Centro de Arbitragem de Conflitos de Consumo – Porto (CICAP), with the following contact information:

• Address: Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto
• Phone: 225 508 349 (Monday to Friday: 09:00 – 13:00 / 14:00 – 17:00)
• e-mail: cicap@cicap.pt
• site: www.cicap.pt

4. 
   Generousnature, Lda. makes a commitment of privacy and security in the personal information of each client. The personal data of the clients will only be used by the companies of the group. The information you make available to us is to provide a more adequate service to your needs.